Online Shipping & Returns

We want your FOLD finds to arrive safely and make you smile! Whether you've discovered an unusual gift, a vintage camera, or a piece of original artwork, we're happy to help with your online purchase.

Shipping

Where do you ship?

We ship throughout the United States and internationally.

How will my order be shipped?

We offer a variety of shipping options through USPS, UPS, and FedEx. Available shipping methods and rates are displayed at checkout, so you can choose what works best for you.

How long will my order take?

We typically process orders within 1 to 2 business days, depending on the shipping method selected. Delivery times vary based on your location and shipping service.

During holidays and busy shipping periods, please allow a little extra time for your order to arrive.

How can I track my order?

You'll receive an order confirmation by email after your purchase, followed by a shipping confirmation with tracking information once your order is on its way.

If you haven't received an email, please check your spam folder. You can also contact us at info@FOLDdtla.com with your name and order number.

Is original artwork insured?

Yes! All original artwork purchases are insured during shipping. We take special care when packaging artwork to help ensure it arrives safely.

Online Returns

We accept eligible online returns for store credit within 14 days of delivery.

Items must be returned in their original condition, accompanied by proof of purchase. We cannot accept merchandise that has been used, damaged, or altered.

Please contact us before returning any merchandise so we can provide instructions.

Refunds to the original payment method are not offered for standard returns.

Damaged, Defective, or Incorrect Orders

We do our best to make sure every order arrives exactly as expected. Occasionally, things happen during shipping, and we're here to help.

If your order arrives damaged, defective, or contains the wrong item, please contact us within 7 days of delivery.

Email info@FOLDdtla.com with your order number, a brief explanation of the issue, and photographs of the item and packaging when applicable.

Once we've reviewed your request, we'll help arrange a replacement, return, or other appropriate resolution.

For approved returns involving damaged, defective, or incorrectly shipped merchandise, FOLD will provide a prepaid return shipping label.

Please do not send merchandise back before contacting us.

Cameras & Photography Equipment

All cameras purchased online are covered by our 14 day limited warranty.

If your camera experiences a functionality issue within 14 days of delivery, please contact us at info@FOLDdtla.com so we can evaluate the problem.

Whenever possible, we'll arrange for a repair. If the camera cannot be repaired, we'll offer a suitable replacement. If a replacement is unavailable, online store credit will be issued.

Online store credit for camera warranty claims can only be used on FOLDgoods.com and is not redeemable in our physical gallery.

Cameras must be returned in their original condition. We do not accept camera returns or exchanges due to a change of mind.

Photographic film, paper, chemicals, and other light sensitive products are final sale, including items containing these materials.

Original Artwork

We understand that purchasing original artwork is a special decision.

Requests to return original artwork must be made within 7 days of delivery. Artwork must be in its original condition, and all returns must be approved before shipping.

Please contact us directly so we can discuss the return and arrange for safe transportation.

Eligible artwork returns are issued as store credit.

Returning Merchandise

Before returning an item, please email info@FOLDdtla.com with your name, order number, and reason for the return.

Once your return has been approved, we'll provide instructions for sending your merchandise back.

Returns should be securely packaged to prevent damage during transit.

Our return address is:

FOLD Gallery & Gift Shop

453 South Spring Street, Suite 301

Los Angeles, CA 90013

Questions? We're Happy to Help!

We're a small, independent gallery and shop, and we appreciate every order that comes our way.

If you have questions about shipping, an order, or a return, please email us at info@FOLDdtla.com.

Thank you for supporting FOLD and the wonderful artists and makers who make our shop so special!