Shipping & Returns

Shipping & Returns 

Questions About Shipping

 
Do you ship outside of the United States?
 Yes!
 
How does FOLD goods ship packages?
FOLD goods currently uses USPS to ship orders.
 
How long will it take to get my order?
 We know you want your stuff as quickly as possible. At FOLD goods, we process and pack orders on a daily basis. The USPS needs some time to ship, too. Depending on where you live, orders could take 1-14 days to reach you. 
 
Can I get my order any faster?
 At the moment, we are unable to offer expedited shipping services. Things may change, so check back frequently! We are a small company and we cannot guarantee any orders will go out the same day they are placed—but we'll do our best to get your order to you ASAP.
 * Please note that USPS does not deliver on Sundays or Holidays. 
 *During the Holiday season, due to high volume of packages being shipped, please add time to your shipment as things tend to ship much more slowly during that time.
How can I check on the status of my order?
 You will receive an automatic email notifications when you place an order on our website, and another when your order ships. If you don't see anything from us within 24 hours, please check your email's junk folder. Still not finding anything? Email us at info@FOLDdtla.com. Be sure to include:
  • First & Last Name
  • Order Number
  • Date Order Was Placed

Return Policy

FOLD goods does NOT accept returns or exchanges on website orders unless the item ordered arrived:

  • Damaged
  • Defective
  • Incorrectly

If your order arrived damaged, defective, or incorrectly, contact us within seven days of receipt of purchase. You can call us at 1 213-221-1295 during business hours (7-days a week, from 11am-6pm PST). You can also email us at info@FOLDdtla.com

In order to properly process your return, we will need the following information:

  • First and last name
  • Name of person who placed the order (if not you)
  • Order Number
  • Item that was damaged, defective, or sent incorrectly
  • An explanation about what's wrong with the returned item
  • An email address where we can contact you

FOLD goods accepts returns on damaged, defective, or incorrectly sent orders within 7 days of receipt in original packaging. You MUST contact us first before returning items. Returned shipments must be accompanied by an invoice. After approval, we will send you a return shipping label at our expense. Returns must be packed well and shipped to: 

FOLD Gallery, 453 South Spring Street, Suite 301, Los Angeles, CA 90013

 

IMPORTANT: 

  • Contact us BEFORE shipping items back to us.
  • Email or call us within seven days of receiving your package, or we will not accept returns.
  • In the event that all ordered items are not in stock, partial shipments may be made.
  • Please allow at least 14 days for us to receive and process your return or exchange.
  • Direct any questions to info@FOLDdtla.com